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Can't find an answer to your question?
Contact
the Customer Service Team for assistance
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Logging In
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What if I forget my password or username?
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How do I change my Login Information?
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How do I choose a good password?
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What is a secret question and secret answer?
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What if I forgot my password or username?
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We offer an automatic login process that is easy and secure. We offer two options to help you login. Option A is helpful if you forget your username, password, secret question, and secret answer. First, we verify your personal information. Next, we ask you to change your login information before accessing your account. Lastly, a privacy protection email will be sent to you. Option B is helpful if you know your username, secret question, and secret answer. You will be asked to enter this information and then you will be immediately logged in.
Click here
to use the automatic login process.
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How do I change my login information?
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After you have logged in, click the 'your account' tab then the 'password' sub-tab-this will take you to the Login Information.
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How do I choose a good password?
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Creating a unique username and password is the first step in keeping your information safe. A unique password will ensure only you have access to your accounts. When creating a password, please consider the following tips:
Use special characters in addition to words and numbers.
Do not use personal information such as name, address, or date of birth.
Do not use common words or words spelled backwards.
Do not use sequential numbers or letters.
Do not use words easily found in the dictionary.
To create a secure password, you need to use characters other than lower case letters. Numbers and a mix of upper and lower case letters is a good rule of thumb. Your password must be at least eight characters, contain at least one number, and be different from your user name. Remember, the more letters your password has, the harder it will be for someone to guess it. And for added security, once you have created your password:
Never share your password with anyone
Never write your password down where others could find it.
Consider changing your password regularly, at least every 90 days, and do not use the same password repetitively.
To make your password easy to remember, use the first letter of every word in a short phrase. For example "You are the one for me" becomes Yat!4M.
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What is a secret question and secret answer?
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Your secret answer is your personal response to a secret question you choose from a list we provide. They will help you login if you forget your username or password. For example, if you choose the question: "What's your favourite movie?," then your secret answer could be "Rocky." Make sure the answer is true and specific enough so it will help you reset your login.
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(c) Copyright 2012 TransUnion Interactive All Rights Reserved.